Purchase Options Cancellation Policy

Applies to VeriSureCare Memberships and any pre-ordered products.

Some items in our store are offered as a membership (subscription) or a pre-order. This policy explains how you can change or cancel these kinds of purchases. It works alongside, and does not replace, our Refund Policy, our Medical Consent, and our Shipping Policy — where those documents address a topic in more detail, they control.

VeriSureCare is offered as an annual membership. Depending on your plan, your membership may include benefits delivered on a repeat basis — for example, periodic VeriSureDX testing included with your membership.

Physician authorization still applies to every delivery. Because our test kits are prescription-use devices, each delivery under your membership — including a benefit that repeats on a schedule — still requires a licensed physician to review and authorize that specific test before it ships. A membership does not bypass this step; it only covers the cost of testing included in your plan.

Payment and Auto-Renewal

Your payment details are stored securely, and your membership will be charged according to the term and frequency you selected at signup, unless you've chosen to pay in advance. Memberships automatically renew at the end of their term unless canceled beforehand. Our Refund Policy describes the specific disclosures, renewal reminder, and cancellation mechanics that apply to auto-renewal — including that we'll notify you before your membership renews and before any price increase takes effect.

How to Change or Cancel

You can change or cancel your membership at any time before your next renewal date, using the method described in our Refund Policy's Memberships section (through your account settings if enrolled online, or by emailing support@solutiondx.com). Canceling stops future renewals and future deliveries under your membership, but does not refund the current term already in progress or any delivery already shipped.

See our Refund Policy for more detail on returns, refunds, and how auto-renewal works.

When you purchase a pre-order, you're reserving a product that isn't yet available in inventory — for example, a new test panel ahead of its launch. We collect payment at the time of your pre-order and fulfill it on a future date once the product is available.

As with our other test kits, fulfillment of a pre-order still requires a licensed physician to review and authorize your test before your kit ships — a pre-order reserves your place in line, but does not skip that step.

•     You may cancel a pre-order at any time before it has been fulfilled (that is, before your kit has shipped following physician authorization).

•     Once a pre-order has been fulfilled and your kit has shipped, it becomes subject to the same policies as any other test kit — see our Refund Policy for what's refundable at that point.

If you have questions about a membership or a pre-order, contact us at support@solutiondx.com.

Effective Date: 1 Sept 2026        Last Updated: 1 Sept 2026