Shipping policy

VeriSureHealth Shipping Policy

At VeriSureHealth, our goal is to ensure the fastest and most reliable delivery of your diagnostic test kits and the timely return of your collected samples to our certified laboratory facilities.

Shipping Method Selection

Shipping methods will be selected based on two key factors:

1. Service Availability and Speed: We prioritize carriers and shipping services that ensure your collected sample returns to our facilities as quickly and securely as possible.

2. Customer Preference: At checkout, customers may have the option to choose their preferred shipping method for receiving their test or sample collection kit, depending on availability in their region.

We reserve the right to adjust shipping methods to optimize return logistics, particularly when rapid processing of health samples is necessary.

Order Processing and Fulfillment

Orders are typically processed within 1–2 business days. Shipping timelines may vary based on the selected service and destination. You will receive tracking information as soon as your order ships.

Sample Return Shipping

Return packaging and prepaid return labels are included in all applicable test kits. Please follow the included instructions to ensure proper sample return. Delays in returning your sample may affect the accuracy or usability of your test results.

Shipping Delays

While we strive for timely delivery, VeriSureHealth is not responsible for shipping delays caused by carriers, weather, holidays, or events beyond our control.

Questions

If you have any questions regarding shipping or sample return logistics, please contact our team at support@solutiondx.com.