Shipping Policy

How your test kit ships, and how your collected sample gets back to our laboratory.

At VeriSureHealth, our goal is to ensure the fastest and most reliable delivery of your diagnostic test kit, and the timely return of your collected sample to our certified laboratory partners.

We begin processing your order as soon as it's placed, but your kit does not ship the moment you purchase it. Diagnostic collection devices are cleared by the FDA for prescription use only, which means your kit cannot ship, and no laboratory order can be placed, until a licensed physician has reviewed your intake information and authorized your specific test.

Physician review happens on a twice-daily schedule. Once your case is authorized, your kit typically ships within 1 business day. If you're a first-time patient, this also depends on how quickly you complete your required intake and consent forms — the sooner those are done, the sooner your case reaches the physician queue. See our Medical Consent for the full authorization process.

You will receive tracking information as soon as your kit ships — which, per the above, follows physician authorization rather than your original order date.

Shipping methods are selected based on two factors:

1.       Service Availability and Speed — we prioritize carriers and shipping services that get your collected sample back to our laboratory as quickly and securely as possible.

2.       Customer Preference — at checkout, you may have the option to choose your preferred shipping method for receiving your kit, depending on availability in your region.

We reserve the right to adjust shipping methods to optimize return logistics, particularly where rapid processing of a health sample is necessary.

Because test kits require both physician authorization and, for some states, additional laboratory licensing, availability may vary by state of residence. If a product cannot currently be shipped to your state, we will notify you at checkout or shortly after your order and process a refund consistent with our Refund Policy.

Return packaging and a prepaid return label are included with all applicable test kits. Please follow the included instructions carefully to ensure proper sample return — delays in returning your sample, or improper packaging, may affect the accuracy or usability of your test results.

While we strive for timely delivery in both directions, VeriSureHealth is not responsible for shipping delays caused by carriers, weather, holidays, customs processing, or other events beyond our control. Delays in the physician authorization step described above are separate from carrier shipping delays and are addressed in our Medical Consent and Refund Policy.

If you have questions regarding shipping or sample return logistics, please contact our team at support@solutiondx.com.

Effective Date: 1 Sept 2026        Last Updated: 1 Sept 2026