Returns & Refund Policy

This Returns & Refund Policy explains when and how Solution Diagnostics, Inc. d/b/a VeriSureHealth / SDX ("VeriSureHealth," "we," "us") issues refunds, credits, and replacements across VeriSureDX and VeriSureNOW test purchases, VeriSureHealth Annual Memberships and Family Wellness Privileges, physician appointments, and gift cards. It is referenced in, and forms part of, the Medical Consent & Telehealth Informed Consent you agree to when you place an order. This policy does not limit any refund, cancellation, or other right you have under applicable state consumer protection law that cannot be waived by agreement.

Every test order is subject to review by a licensed, independent physician before it is authorized. If the reviewing physician declines to authorize your test based on their independent clinical judgment, VeriSureHealth will automatically issue a full refund of your purchase price to your original payment method. You do not need to request this refund — it is initiated automatically once the physician's decision is recorded, and you will receive an email confirming it (containing no health information, consistent with our privacy practices).

If You Disagree With a Non-Authorization Decision

•     Email support@solutiondx.com within 3 calendar days of receiving your non-authorization notice, referencing your order number.

•     Your request will be routed to a second reviewing physician or our medical director for independent reconsideration. VeriSureHealth staff do not have authority to overturn a physician's clinical decision — only a licensed physician can authorize a test.

•     We will respond to your request within 10 business days of receipt.

•     If the second review results in authorization, your order proceeds normally (kit ships, no refund is issued). If the second review upholds the original decision — or if you do not contact us within the window above — your refund proceeds automatically per Section 2.

Requesting reconsideration does not delay your refund beyond the timeline in Section 9 unless you ask us to hold it pending review.

VeriSureHealth Annual Memberships and Family Wellness Privileges are non-refundable once a term has begun. They automatically renew unless you cancel before the renewal date, as follows:

Disclosure at Enrollment

Before you complete enrollment, we will clearly disclose: that your membership automatically renews, the length of each term, the amount and frequency of the recurring charge, and how to cancel. You must take an affirmative action (such as checking a box that is not pre-checked) to accept these auto-renewal terms — enrollment cannot proceed on a default or pre-selected basis.

Renewal Reminder

We will send you a reminder notice by email between 15 and 45 days before your membership renews for another term, so you have time to cancel if you don't want it to continue. If we increase your membership price, we will notify you in advance and either obtain your affirmative consent to the new price or give you the opportunity to cancel before the increase takes effect.

How to Cancel

•     You may cancel your membership, and opt out of auto-renewal, at any time before your renewal date through by emailing support@solutiondx.com.

•     Cancellation is available through the same method you used to enroll — if you signed up online, you can cancel online; we do not require a phone call or mailed letter to cancel an online membership.

•     Canceling stops future renewal charges but does not refund the current term already in progress, consistent with the non-refundable policy above.

Some states require additional or different auto-renewal disclosures, reminder windows, or cancellation mechanics. Where a state's law is more protective than what's described above, we follow the more protective standard for members residing in that state.

Due to the nature of our products, diagnostic sample collection kits are non-returnable. If your kit arrives damaged, we are happy to provide a replacement at no charge. Contact us at support@solutiondx.com with your order details and photos of the damage, and we will arrange a replacement kit.

Appointments must be canceled at least 24 hours in advance.

•     Cancellations made 24 hours or more before the scheduled time will result in a physician visit credit issued to your Annual Membership Account.

•     Cancellations made less than 24 hours in advance, and missed appointments, are non-refundable.

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at support@solutiondx.com so we can make it right.

Gift cards are non-returnable and non-refundable.

Due to the medical and personalized nature of our products, exchanges are not permitted.

•     Test kits cannot be exchanged for different types.

•     Exchanges between members are not allowed.

If a refund is approved, it will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund. If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at support@solutiondx.com.

We do not issue cash or check refunds except where the original payment method is no longer available to us, in which case we will contact you to arrange an alternative.

For refund questions, reconsideration requests, damaged items, or appointment cancellations, contact support@solutiondx.com. Please do not include detailed health information in the subject line of your email; our support email is delivered through an encrypted, HIPAA-compliant email system, but it's still good practice to keep identifying details to what's needed to look up your order (name, order number).

This policy is intended to work alongside, not replace, any refund, cancellation, or cooling-off rights you have under the consumer protection laws of your state of residence or other applicable law. If any part of this policy conflicts with a right you cannot waive by agreement, the law controls to that extent, and the remainder of this policy remains in effect.

We may update this Returns & Refund Policy from time to time. The version in effect at the time you place your order or enroll in a membership will govern that order or enrollment. The most current version is always available at verisurehealth.com/refund-policy and is linked from checkout, the membership signup flow, and the Medical Consent form.

Effective Date: 1 Sep 2026        Last Updated: 1 Sep 2026